Disclosures and T&C
This page contains important information regarding the terms and conditions which apply to your trading, investment and demat account with TradeAir (IFSC) Private Limited.
TradeAir (IFSC), being a Trading Member of NSE IFSC and India International Exchange Limited, registered with International Financial Services Authority ("IFSCA") and having Registration No. INZ000031633.
The website is owned, operated and maintained by TradeAir (IFSC) Private Limited (hereinafter referred to as “TradeAir”), a Company incorporated under the Companies Act, 2013 having CIN: U65990GJ2016PTC094880, and having its Registered Office at Unit No.402, Signature Building, 4th Floor Block 13B, Zone-1 GIFT SEZ,
Gandhinagar Gujarat India 382355
Please note that the information contained herein is subject to change without notice.
General terms and conditions for broking services
Before availing of online trading services, the Client shall complete the registration process as may be prescribed from time to time. The Client shall follow the instruction given in the website for registering himself as a client.
The Client agrees that all investment and disinvestment decisions are based on the Client's own evaluation of financial circumstances and investment objectives. This extends to any decisions made by the Client on the basis of any information that may be made available on the web site of TRADEAIR (IFSC). The Client will not hold nor seek to hold TRADEAIR (IFSC) or any of its officers, directors, partners, employees, agents, subsidiaries, affiliates or business associates liable for any trading losses, cost of damage incurred by the Client consequent upon relying on investment information, research opinions or advice or any other material/information whatsoever on the web site, literature, brochure issued by TRADEAIR (IFSC) or any other agency appointed/authorised by TRADEAIR (IFSC). The Client should seek independent professional advice regarding the suitability of any investment decisions. The Client also acknowledges that employees of TRADEAIR (IFSC) are not authorized to give any such advice and that the Client will not solicit or rely upon any such advice from TRADEAIR (IFSC) or any of its employees.
1. Security precaution and password
TRADEAIR (IFSC) will provide the client with a username and a trading password which will enable him to avail of the facilities of Online Trading through the TRADEAIR (IFSC) website, over the telephone or in any such other manner as may be permitted by TRADEAIR (IFSC) for availing of the services. TRADEAIR (IFSC) may also provide the client with the username and password for accessing its back-office for various reports, etc. All terms regarding the use, reset and modification of such password shall be governed by information on the website.
For Call & trade, each and every client is required to mention the last 4 digits of his/her Client ID along with his/her personalised 4 digit Pin (known as Telephone code) which can only be seen inside his/her trading account, that can be entered into by the client him/herself only after entering the Client ID, Password, 2FA. To know more about creating, changing, and using Your Telephone code.
Any Password can be reset by the You at any point of time, by selecting the ‘Forgot Password’ link under the login area. As soon as You select the ‘Forgot Password’ link, a reset link is sent to Your registered email ID, where the same process of setting a unique password is followed.
The Client shall be responsible for keeping the Username and Password confidential and secure and shall be solely responsible for all orders entered and transactions done by any person whosoever through TRADEAIR (IFSC)’s Online Trading System using the Client’s Username and/or Password whether or not such person was authorised to do so.
The Client shall immediately inform TRADEAIR (IFSC) of any unauthorised use of the Client’s Username or Password with full details of such unauthorised use including the date of such unauthorised use, the manner in which it was unauthorisedly used, the transactions effected pursuant to such unauthorised use, etc.
The Client acknowledges that he is fully aware of and understands the risks associated with availing of online trading services through internet including the risk of misuse and unauthorised use of his Username and/or Password by a third party and the risk of a person hacking into the Client’s account on TRADEAIR (IFSC)’s Online Trading System and unauthorisedly routing orders on behalf of the Client through the System. The Client agrees that he shall be fully liable and responsible for any and all unauthorised use and misuse of his Password and/or Username and also for any and all acts done by any person through TRADEAIR (IFSC)’s Online Trading System on the Client’s Username in any manner whatsoever.
Without prejudice to the provisions mentioned herein above, the Client shall immediately notify TRADEAIR (IFSC) in writing with full details if: he discovers or suspects unauthorised access through his Username, Password or Account, he notices discrepancies that might be attributable to unauthorised access, he forgets his password or he discovers a security flaw in TRADEAIR (IFSC)’s Online Trading System.
2. Orders
All orders for purchase, sale or other dealings in securities and other instructions routed through the TRADEAIR (IFSC)’s Online Trading System via the Client’s Username shall be deemed to have been given by the Client.
The client agrees to provide information relating to customer user identification number, and such other information as may be required while placing orders on the telephone to determine the identity of the client.
The orders and instructions and all contracts and transactions entered into pursuant thereto and the settlement thereof will be in accordance with the Exchange Provisions.
TRADEAIR (IFSC) may from time to time impose and vary limits on the orders which the Client can place through TRADEAIR (IFSC)’s online trading System (including exposure limits, turnover limits, limits as to the number, value and/or kind of securities in respect of which orders can be placed, the companies in respect of whose securities orders can be placed, etc.). The Client is aware and agrees that TRADEAIR (IFSC) may need to vary or reduce the limits or impose new limits urgently on the basis of the TRADEAIR (IFSC)’s risk perception and other factors considered relevant by TRADEAIR (IFSC), and TRADEAIR (IFSC) may be unable to inform the Client of such variation, reduction or imposition in advance. The Client agrees that TRADEAIR (IFSC) shall not be responsible for such variation, reduction or imposition or the Client’s inability to route any order through TRADEAIR (IFSC)’s Online Trading System on account of any such variation, reduction or imposition of limits. The Client understands and agrees that TRADEAIR (IFSC) may at any time, at its sole discretion and without prior notice, prohibit or restrict the Client’s ability to place orders or trade in securities through TRADEAIR (IFSC).
Though orders will generally be routed to the Exchange’s computer systems within a few seconds from the time the order is placed by the Client on TRADEAIR (IFSC)’s Online Trading System, TRADEAIR (IFSC) shall not be liable for any delay in the execution of any order or for any resultant loss on account of the delay.
The client agrees TRADEAIR (IFSC) may impose scripwise surveillance or such other conditions as to scripwise limits, etc. The client also understands that TRADEAIR (IFSC) may impose various surveillances which may differ from client to client on the basis of the TRADEAIR (IFSC)’s risk perception and other factors considered relevant by TRADEAIR (IFSC).
In case of a market order, the Client agrees that he will receive the price at which his order is executed by the exchange’s computer system; and such price may be different from the price at which the security is trading when his order is entered into TRADEAIR (IFSC)’s Online Trading System.
3. Online account opening
Online account opening using AADHAAR is currently available only for residents of India opening accounts for an individual (HUFs, corporate bodies, NRIs, etc., not eligible).
When opening an account online using AADHAAR, data will be fetched from the KYC database and cannot be edited.
Pick up of required documents related to the account opening procedure is subject to availability of our representatives, given at any particular time and location.
4. Trading, settlement and accounts
The client agrees that all orders placed through the website shall be forwarded by the system to the Exchange. All orders placed otherwise than through the website shall be forwarded by the system to Exchange terminals or any other order execution mechanism at the discretion of TRADEAIR (IFSC). In the event that the order is placed during the trading hours, it shall be routed to and executed on the market system.
Online confirmation will be sent to the client by electronic mail or SMS after the execution of the order, trade and this shall be deemed to be valid delivery thereof by TRADEAIR (IFSC). It shall be the responsibility of the client to review immediately upon receipt, whether delivered to him by electronic mail or any other electronic means all confirmations of order, transactions, or cancellations. It shall be the responsibility of the client to follow up with TRADEAIR (IFSC) for all such confirmations that are not received by him within a stipulated time.
The client shall bring any errors in any report, confirmation or contract note of executed trades (including execution prices, scripts or quantities) to TRADEAIR (IFSC)’s notice in writing by an electronic mail or fax within twenty four hours of receipt of the concerned report, confirmation or contract note. Any other discrepancy in the confirmation or account shall be notified by the client to TRADEAIR (IFSC) in writing via electronic mail or fax within twenty four hours from the time of receipt of the first notice. In all cases, TRADEAIR (IFSC) shall have a right to accept or reject the client’s objection.
There may be a delay in TRADEAIR (IFSC) receiving the reports of transaction, status, from the respective exchanges or other persons in respect of or in connection with which TRADEAIR (IFSC) has entered into contracts or transactions on behalf of the clients. Accordingly TRADEAIR (IFSC) may forward to the client late reports in respect of such transactions that were previously unreported to him as been expired, cancelled or executed. The client shall not hold TRADEAIR (IFSC) responsible for any losses suffered by the client on account of any late reports, statements or any errors in the report / statements computed by or received from any exchange.
The client agrees that if, for any circumstance or for any reason, the markets close before the acceptance of the Order by the Exchange, the order may be rejected. The client agrees further, that TRADEAIR (IFSC) may reject Orders if the same are rejected by the Exchange for any reason. In case of rejection of an order due to rejection by the Exchange, the client agrees that the order shall remain declined and shall not be re-processed, in any event.
TRADEAIR (IFSC) may, at its sole discretion, reject any order placed on the website or in any other manner due to any reason, including but not limited to the non-availability of funds in the trading account of the client, non-availability of securities in the Demat account of the client with a designated depository participant, insufficiency of margin amount if the client opts for margin trading, suspension of scrip- specific trading activities by or on an Exchange and the applicability of circuit breaker to a scrip in which orders are placed.
The client agrees that, if the order is not accepted on the website for any reason, TRADEAIR (IFSC) shall have the right to treat the order as having lapsed.
The client is aware that the electronic trading systems either at the Exchange or in the office of TRADEAIR (IFSC) offices are vulnerable to temporary disruptions, breakdowns or failures. In the event of non- execution of trade orders or trade cancellation due to the happening of such events or vulnerabilities due to failure / disruption / breakdown of system or link, TRADEAIR (IFSC) shall be entitled to cancel relative request/(s) with the Client and shall not be liable to execute the desired transactions of the client’s. In such event, TRADEAIR (IFSC) does not accept responsibility for any losses incurred / that may be incurred by the Client due to such eventualities which are beyond the control of TRADEAIR (IFSC).
TRADEAIR (IFSC) may at its sole discretion permit execution of orders in respect of securities, irrespective of the amount in the balance of the account of the client.
The client agrees to abide with and be bound by all the rules, regulations and bye-laws of the Exchange as are in force pertaining to the transactions on his behalf carried out by TRADEAIR (IFSC) and the orders placed by him on the website or any other manner.
TRADEAIR (IFSC) shall not be responsible for any order, that is made by the Client by mistake and every order that is entered by the Client through the use of the allotted user name and the security code(s) shall be deemed to be a valid order for which the Client shall be fully responsible.
Cancellation or modification of an order pursuant to the client’s request in that behalf is not guaranteed. The order will be cancelled or modified only if the client’s request for cancellation and modification is received and the order is successfully cancelled or modified before it is executed. Market orders are subject to immediate execution wherever possible.
The client shall not be entitled to presume an order having been executed, cancelled or modified until a confirmation from TRADEAIR (IFSC) is received by the client. However, due to technical other factors the confirmation may not be immediately transmitted to or received by the client and such a delay shall not entitle the client to presume that the order has not been executed cancelled or modified unless and until TRADEAIR (IFSC) has so confirmed in writing.
The pending orders shall be governed as per the exchange systems, after the market is closed for the day.
TRADEAIR (IFSC) shall issue contract notes in terms of the SEBI (Brokers and Sub-Brokers) Rules and Regulations, 1992, within 24 hours of the execution of the trade. Such a contract note, if issued in physical form shall be dispatched by TRADEAIR (IFSC) by courier, at the address mentioned in this agreement or at any other address expressly informed to TRADEAIR (IFSC) by the client. The client agrees that TRADEAIR (IFSC) to issue the contract note in digital form which shall be sent by way of electronic mail to the address provided by the client. TRADEAIR (IFSC) shall not be responsible for the non-receipt of the trade confirmation due to any change in the correspondence address of the Client not intimated to TRADEAIR (IFSC) in writing. Client is aware that it is his responsibility to review the trade confirmations, the contract notes, the bills or statements of account immediately upon their receipt. All such confirmations and statements shall be deemed to have been accepted as correct if the client does not object in writing to any of the contents of such trade confirmation/intimation within 24 hours to TRADEAIR (IFSC).
TRADEAIR (IFSC) may allow/disallow client from trading in any security or class of securities, or derivatives contracts and impose such conditions including scrip-wise conditional trading for trading as it may deem fit from time to time.
5. Margin
The Client agrees and undertakes to immediately deposit with TRADEAIR (IFSC) such cash, securities or other acceptable security, which TRADEAIR (IFSC) may require as margin. The Client agrees that TRADEAIR (IFSC) shall be entitled to require the Client to deposit with TRADEAIR (IFSC) a higher margin than that prescribed by the Exchange. TRADEAIR (IFSC) shall also be entitled to require the Client to keep permanently with TRADEAIR (IFSC) a margin of a value specified by TRADEAIR (IFSC) so long as the Client desires to avail of the Online Trading Service of TRADEAIR (IFSC).
6. Maintenance of trading account
Money pay-in to TRADEAIR (IFSC) - The Client agrees that all payments due to TRADEAIR (IFSC) will be made within the specified time and in the event of any delay, TRADEAIR (IFSC) may refuse, at their discretion, to carry out transactions or closeout the position and the costs/losses if any, thereof shall be borne solely and completely by the client. All payments made to TRADEAIR (IFSC) shall be from the account of the client and shall not to be from any third party.
Money payout to TRADEAIR (IFSC) - Notwithstanding anything contained in any other agreement or arrangement, if any, between the parties hereto, the client hereby authorizes TRADEAIR (IFSC) to release all payments due to him from the trading account maintain with TRADEAIR (IFSC), against specific request in this behalf.
Securities pay-in to TRADEAIR (IFSC) - All delivery to be effected to TRADEAIR (IFSC) for a trade, must be made within 24 hours from the execution of the sale order or one day before the pay-in date, whichever is earlier. Losses, if any, that may accrue in the event of a default in completing the delivery on the exchange by TRADEAIR (IFSC) as a result of any delay in the delivery by the client, shall be borne solely and completely by the client. Losses for the purposes of this clause shall include auction debits/ penalty charges, if any incurred as a result of non-delivery of securities on the settlement date on the exchange. No third party shares will be sold through TRADEAIR (IFSC) or third party payment should be made to TRADEAIR (IFSC) and client will be solely responsible for any violation. If the client has sold any securities from the exchange against purchase in previous settlements, such sale shall be at the sole risk as to costs and consequences thereof of the client.
Securities pay-out by TRADEAIR (IFSC) - TRADEAIR (IFSC) may directly credit the demat account of the client with the depository participant or maintain the securities account with TRADEAIR (IFSC) on a running account basis.
Provided that if the order placed by the client through the website or otherwise is for securities which are in the no-delivery period, such securities shall be credited to the trading account of the client only at the time of settlement of trades, as per the schedule of the Exchange. However, if any sum due from the client, TRADEAIR (IFSC) may withholds the credit of securities to the demat account of the client. However, the client authorizes TRADEAIR (IFSC) to withhold the securities to meet liabilities of client to TRADEAIR (IFSC) under this agreement.
TRADEAIR (IFSC) is entitled to consider any sum or money or security lying to the credit of the client as margin received.
7. Representations and warranties
The Client hereby warrants that he is capable of executing the present agreement and that the terms of the present are not in contravention of any rights of any party with whom such client has any agreements, at any time prior to the execution of this agreement.
He agrees to provide and continue to provide all details about themselves as may be required by TRADEAIR (IFSC), including but not restricted to PAN Number or Unique Identification Number (issued by SEBI) , and states all details and facts represented to TRADEAIR (IFSC) are true.
The Client is aware and acknowledges that trading over the internet involves many uncertain factors and complex hardware, software, systems, communication lines, peripherals, etc., which are susceptible to interruptions and dislocations; and the Online Trading Service of TRADEAIR (IFSC) may at any time be unavailable without further notice. TRADEAIR (IFSC) and the Exchange do not make any representation or warranty that the Online Trading Service of TRADEAIR (IFSC) will be available to the Client at all times without any interruption. The Client agrees that he shall not have any claim against the Exchange or TRADEAIR (IFSC) on account of any suspension, interruption, non-availability or malfunctioning of the Online Trading System or Service of TRADEAIR (IFSC) or the Exchange's service or systems for any reason whatsoever.
TRADEAIR (IFSC) states that it has complied with and will continuously comply and if not proposes to comply with all statutory and regulatory directions to offer the Internet Trading services through the website TradeAir (IFSC).com and for dealing in cash and derivatives segment of the exchange.
The Client warrants that all or any of the securities deposited by him with TRADEAIR (IFSC) in respect of margin requirements or otherwise, are owned by him and the title thereof is clear and free of encumbrances.
The Client/s agree to indemnify and hold TRADEAIR (IFSC) harmless against any loss that may be suffered by it, its customers or a third party or any claim or action that may be initiated by a third party which is in any way the result of improper use of user ID and password by the Client/s.
The Client hereby confirms and warrants that the Client authorises TRADEAIR (IFSC) to take all such steps on the Client’s behalf as may be required for provisions or to complete or settle any transactions entered into through or with TRADEAIR (IFSC) or executed by TRADEAIR (IFSC) on behalf of the Client. However, nothing herein shall oblige TRADEAIR (IFSC) to take such steps
8. Fees and brokerage
The Client agrees to pay TradeAir (IFSC) any brokerage, commission, fees, service tax and other taxes and transaction charges as agreed upon and due from time to time, as applied to such Client's account, transactions, and trading ledger by TradeAir (IFSC), for the services that the Client receives from TradeAir (IFSC).
All fees, brokerage, and charges on TradeAir (IFSC)'s platform are subject to change from time to time, subject to complying with rules prescribed by the Exchanges and SEBI, at TradeAir (IFSC)'s discretion, with due notification to the Client. Each time there is any change with respect to fees, charges, and brokerage, TradeAir (IFSC) would notify all Clients by an email and/or SMS to their registered email ID and contact number with all details, along with the date of such changes being effective.
9. Investment or any other advice
The Client agrees that none of the services available on the website shall amount to investment advice on the part of TRADEAIR (IFSC).
The Client agrees that in the event of TRADEAIR (IFSC) or any employee or official of TRADEAIR (IFSC), providing any information, recommendation or advice to the client, the client may act upon the same at the sole risk and cost of the client, and TRADEAIR (IFSC) shall not be liable or responsible for the same.
TRADEAIR (IFSC), and its officers, directors, partners, employees, agents and affiliates will have no liability with respect to any investment decisions or transactions of the client.
10. Miscellaneous
TRADEAIR (IFSC) does not warrant that the service will be uninterrupted or error-free. The service is provided in an "as is" and "as available" basis without warranties of any kind, either express or implied, including, without limitation, those of merchantability and fitness for a particular purpose. The client agrees that TRADEAIR (IFSC) shall not be held responsible for delays in transmission of orders due to breakdown of the system or failure of communication facilities either due to the fault of the systems of TRADEAIR (IFSC) or of the Exchanges or otherwise or for any other delay beyond the reasonable control of TRADEAIR (IFSC) due to a breakdown or failure of communication facilities or for any other delay beyond the reasonable control of TRADEAIR (IFSC).
All modification to this Agreement shall be made solely at the discretion of TRADEAIR (IFSC) and shall be intimated to the client by a suitable modification to the terms and conditions or other applicable section on the website or in any other manner.
11. Indemnity
In the event of death or insolvency of the client, winding up or liquidation, or their otherwise becoming incapable of receiving and paying for or delivering or transferring securities which the client has ordered to be bought or sold, TRADEAIR (IFSC) may close out the transaction of the client and the client or his legal representative shall be liable for any losses, costs and be entitled to any surplus which may result therefrom.
The client is aware that authentication technologies and strict securities measures are required for internet trading through order routed system and undertake to ensure that the password of the client and /or their authorized representatives are not revealed to any third party. The client also agrees to indemnify TRADEAIR (IFSC) from any loss, injury, claim or any action instituted against TRADEAIR (IFSC) arising from the misuse of the password by any party.
12. Force majeure
TRADEAIR (IFSC) shall not be responsible for delay or default in the performance of their obligations due to contingencies beyond their control, such as (including but not limited to) losses caused directly or indirectly by exchange or market rulings, suspension of trading, fire, flood, civil commotion, earthquake, war, strikes, failure of the systems, failure of the internet links or government / regulatory action.
13. Severance
In the event of any one or more of the provisions contained in this Agreement becoming invalid, illegal or unenforceable in any respect under any law for the time being in force, the validity, legality and enforceability of the remaining provisions contained herein shall not in any way be prejudiced or affected thereto.
14. Refund & cancellation policy
The Refund & Cancellation policy for all payments made towards account opening or any other services using any mode of payment shall stand as under:
• The Fees paid towards account opening charges for enabling equities and commodities, or any other services is non-refundable.
• Pick up of required documents related to the account opening procedure is subject to availability of our representatives, given at any particular time and location.
• In case your account has not been opened by Team TradeAir (IFSC), after the tenth day passing by from the day of collection of all necessary supporting documents and receipt of all due authorizations from you, you may request for a full refund of the charges as paid by you towards account opening.
• Note: The completion of the refund procedure is subject to agencies such as banks, payment gateways.
15. Investor Redressal Mechanism
Investor Satisfaction being of utmost importance, for which necessary mechanism and systems are in place. All the investor grievances are monitored and redressed by the Compliance Officer of the Company who reports directly to the Board of Directors and this essentially takes care of the necessary escalation in case of any long pending and serious compliant, otherwise the same are taken care of by the Compliance Officer with the support of the Compliance team. The clients can email their grievances on the email id complaints@TradeAir (IFSC).com which is displayed on our website and the same also mentioned on the contract notes and other correspondence if any sent to the client from time to time. All the mails received are duly monitored and redressed by the Compliance Officer. The register of grievances is centrally maintained for better control and monitoring, Thus the grievances received in writing, mail, verbally, etc. are centrally monitored and redressed and recorded with all the necessary steps taken for redressal of the same. Proper analysis is undertaken to analyse the nature of complaints received, pattern of complaints and concentration if any at a particular location, so that every effort is taken to remove the root cause of grievance by the client. Periodic visits and inspections are undertaken for the branches and authorised partners to get the feedback of clients on the issues. Depending on the feedback received necessary corrective steps are introduced into the system. For ensuring that the funds received from the particular clients are properly accounted for, no cheques and cash are collected, at various locations or at the Head Office where centralized accounting is maintained, by which it is ensured that the funds are credited to the account of the correct client and also from the particular accounts mentioned in the client account master in the Back office software maintained centrally. No other separate software is maintained for maintaining client account details. Thus every attempt is made to redress the grievance/problems of the clients and introduce systematic changes into the processes so that such instances are avoided.
16. Notice
All notices, correspondences or communications issued under this agreement shall be served in any one or more of the following modes of communications and such notice or communication shall be served at the ordinary place of residence and/or last known web address / residing address and / or at the ordinary business address of the party to this agreement such as -
• By hand
• Delivery by post
• By registered post
• Under certificate of posting
• By email or fax
• By affixing it on the door at the last known business or residential address.
• By oral communication to the party or on the last known telephone number or on the recording machine of such number.
• By advertising in at least one prominent daily newspaper having circulation in the area where the last known business or residential address of the party is situated.
• By notice posted on the notice board of the Exchange if no address is known. Any communication sent by TRADEAIR (IFSC) to the Client shall be deemed to have been properly delivered or served, if such communication is returned on TRADEAIR (IFSC) as unclaimed / refused / undelivered, if the same was sent in any one more of the above modes of communication to the ordinary place of residence and / or last known web address /residing address and / or at the ordinary business address of the party to this agreement.
Disclosures
TradeAir (IFSC) Private Limited is primarily engaged in the business of providing broking and investment management services. TradeAir (IFSC) Private Limited is a IFSCA/SEBI registered Stock Broker providing services to foreign investors, institutional and retail clients
Proprietary Investments
TradeAir (IFSC) Private Limited Limited undertakes Proprietary investments at the exchanges at GIFT IFSC. Such trades are executed by separate set of dealing team separately located with Chinese walls to the other functions of the company.
TradeAir (IFSC) Private Limited Limited is also registered as a FPI Category I investor for its investments into India domestic in accordance with the SEBI FPI Regulations 2019.
All investments are carried out in accordance with the Investment Policy approved by the Board of Directors and reviewed in each Board meeting.