Reach out to us.
Questions about an account, a product or your eligibility? Our desk in GIFT City replies to every enquiry.
TradeAir (IFSC).
Send us a message.
Our desk responds to every enquiry and confirms eligibility for your investor category.
Investor grievances.
Investor Grievance – Complaint Redressal Officer
TradeAir (IFSC) Private Limited
Unit 402, 4th Floor, Hiranandani Signature, GIFT City, Gandhinagar, Gujarat 382355
| Role | Name | Telephone | |
|---|---|---|---|
| Complaint Redressal Officer | Shlok Trivedi | shlok@tradeair.in | +91 79 6835 4604 |
| Complaint Redressal Appellate Officer | Vidit Chaudhary | vidit@tradeair.in | +91 79 6835 4600 |
Complaints are acknowledged within 3 working days of receipt and resolved preferably within 15 days, and in any case within 30 days, of acceptance. If you are not satisfied with the resolution, you may appeal to the Complaint Redressal Appellate Officer, who will decide the appeal within 30 days. If you remain dissatisfied, you may escalate the complaint to IFSCA, preferably within 21 days of the appellate decision.